How to set up Company Knowledge in ChatGPT.

§ 01

Before you start

• A ChatGPT Business, Enterprise, or Edu workspace, and an owner or admin who can open the Admin console.
• The apps you want to use as sources, enabled for the workspace. Apps are enabled by default in ChatGPT Business; new Enterprise and Edu workspaces start with a selected set.
• A list of 10 to 20 questions your team asks often, with answers you already know.

§ 02

Admin setup, step by step

1. In the Admin console, select the ChatGPT workspace and open Plugins.
2. Open the Company Knowledge plugin’s details and set Installation policy to Installed for the roles that should have it.
3. Check the apps you want as sources are enabled. Apps are also in Workspace settings → Apps, or from Plugins → Manage Legacy Apps.
4. On Enterprise and Edu, use role-based access (RBAC) to control which groups can use which apps.
5. For an internal tool with no app, connect a supported custom MCP server. See workspace agents and MCP.
6. Optionally require SSO and SCIM for account provisioning (Enterprise and Edu).

§ 03

What each person does

1. Open a new or existing conversation in ChatGPT.
2. Type @Company Knowledge in the composer, or choose Company Knowledge from the + tools menu.
3. Ask the question, for example “Summarize this account’s latest feedback and risks.”
4. If asked, connect the app the request needs and sign in with your own account.
5. Check the answer’s source links before relying on it.

Our honest take

Start read-only with two or three sources. Add write actions and more apps after the test questions come back right.

§ 04

Test it before you announce it

• Run your known questions as two different users with different access, and confirm each sees only what they should.
• Check that answers cite the sources you expect.
• Note the questions it gets wrong and whether a missing source or a permission explains it.

§ 05

Limits and known behaviors

• ChatGPT may use the plugin without an explicit mention, and may use apps automatically when Company Knowledge isn’t selected.
• It doesn’t override workspace access controls or app permissions.
• Partner apps can have regional restrictions, and availability depends on plan, workspace settings, role, and the app.
• OpenAI says it doesn’t use Business, Enterprise, or Edu workspace data to train its models by default.

§ FAQ

Questions we hear